In a sense, reverse logistics could be considered the greenest part of any business logistics strategy. This is exacerbated by the multiple entities customer, manufacturer, reseller and disposer that need to partner to develop a smooth reverse logistics program. Reverse logistics stands for all operations related to the reuse of products and materials. Sc1x supply chain and logistics fundamentals lesson.
Reverse logistics should be considered from two different points of view. Supply chain management and reverse logistics download. In attempting to better manage the constant flow of returned goods, manufacturers have identified target areas key to streamlining the reverse. Pdf reverse logistics and qualitymanagement issues. A broad look on quality issues and their interaction with closedloop supply chains discusses the new, promising area of qm and reverse logistics interaction. Quality management in reverse logistics intends to develop, collect, examine and evaluate a number of quality management qm tools and techniques. Strategy, data, and effective communications help to integrate quality. Scm according to the council of supply chain management professionals. In order to improve their competitiveness, companies have been introduced in global markets. Reverse logistics programs are typically complicated by a number of factors. Contents understanding the true cost to serve 04 reverse logistic approaches 11 criteria to consider when choosing a reverse logistics service provider 12 conclusion 15 1 nternational cooperative nternational a wiss entity emer rms of the networ of independent rms are afliated futureproof your reverse logistics 5 with nternational nternational provides no client services o. The purpose of this paper is to explore the synergies among reverse logistics supply chain rlsc, quality management qm and information management im concepts to enhance the effectiveness of demolition waste management dwm practices. The purpose of this paper is to further investigate this relationship by examining the case of green reverse logistics grl. In attempting to better manage the constant flow of returned goods, manufacturers have identified target.
Managing reverse logistics to improve supply chain efficiency. In fact, the epa asserts that up to 40% of tossed computers were recycled in 20, which has risen significantly from a startling 18% in 2007. Logistics management has many things to track and resources to schedule. Logistics in general has been estimated to take up about 10. Springer book project on the role of quality management in. Informationbased quality management in reverse logistics. Incorporating quality management in a logistics environment.
It is the process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, inprocess inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of. Supply chain management has broader objectives and actually encompasses logistics management. Quality management in logistics 3304 words bartleby. Rl is a research area focused on the management of the recovery of. Good reverse logistics and returns management programs are unlikely to appear out of nowhere. Quality management in logistics 3304 words 14 pages this paper got 97% high distinction question.
Reverse logistics is any process that involves moving things from the customer back to the producer. Core acquisition management is the activity or the process of active management of the quality, quantity and even. Reverse logistics an overview sciencedirect topics. Quality management and sustainability blg logistics. It spans the areas of warehouse resource management, warehouse configuration, task management, advanced pick methodologies, and value added services. The vast majority of blg sites are certified in accordance with the environment and quality standards iso 9001, 14001 and 50001. Quality management in reverse logistics springerlink. At first glance, handling the reverse flow may seem roughly equivalent to managing the forward movement of new product moving through primary channels. Reverse logistics is an integral component of the supply chain and manufacturers have come to realize that an effective reverse logistics program is an important and strategic part of their business profitability and competitive position. The way forward part i of ii although reverse logistics is often overlooked, retailers that master this discipline can gain competitive differentiation and turn the. Ernst 2000, reverse logistics involves the return flow, considering either defective parts packages or products returned consumed that should go to a recycling. Managing reverse logistics to improve supply chain efficiency and reduce cost reverse logistics can represent a significant chunk of supply chain cost, and its typically not very well managed, its time to manage reverse as an integral part of supply chain management.
Since reverse logistics involved many more steps and processes as materials move back through the supply chain, its understandable that it takes up a notable amount of all logistics costs in the u. Software for reverse logistics needs to take into account the nature and quality of that business relationship. Otherwise, companies may find themselves flooded with returned products of such variable quality that efficient. Logistics management is often confused with supply chain management. Not only does this scenario use precious warehouse space, but it fails to address the potential.
It is difficult to estimate the cost in reverse logistics management as many companies do not have systems to estimate. Reverse logistics is a broad area and, in this particular study, we focused on the management of retail returns. The study also tries to look at the environmental aspects of reverse logistics. In other words, the book aims to examine the existing relationship between various. Leadership and team building have been identified as key factors in quality management.
The role of quality management in reverse logistics a broad look on quality issues and their interaction with closedloop supply chains yiannis nikolaidis ed. Com elements of logistics management additional notes scorebms. Our particular objective was to view the management of the reverse logistics process from a. Schematic representation of the direct and reverse logistics processes. The reverse logistics process is illustrated in figure 1. Sep 02, 2019 the purpose of this paper is to explore the synergies among reverse logistics supply chain rlsc, quality management qm and information management im concepts to enhance the effectiveness of demolition waste management dwm practices. Logistics management is that part of supply chain management that plans, implements, and controls the efficient, effective forward and reverse. This paper is aimed at introducing the concept of reverse logistics rl and its implications for supply chain management scm. Hypotheses global competition has supposed to give greater importance to tqm. Paperwork and poor workflow processes tend to plague reverse logistics operations. Many companies move overseas, attracted by the lower labor rates but fail to fully consider the time and effort involved in setting up a repair center or finding a repair partner. This includes business processes that involve transport from distribution endpoints such as retail locations back in the supply chain to locations such as warehouses and factories. Oracle warehouse management system is a component of oracles supply chain management and manufacturing solution. Impact of reverse logistics applications on customer satisfaction.
Quality management, logistics performances, logistic chain, customer satisfaction, shipping maritime transportation. This complexity of companies means not only opportunities to build profitoriented. Extant research has yielded conflicting results regarding the relationship between adoption of green supply chain management gscm practices and competitive advantage. Within blg logistics, separate areas are responsible for introducing, maintaining, and constantly improving the quality, environmental and energy management systems. Researchomatic has a collection of thousands of sample logistic research papers, such as logistic management, reverse logistics and supply chain management. Abstract purpose the purpose of this paper is to explore the synergies among reverse logistics supply chain rlsc, quality management qm and information management im concepts to enhance the. The study sample consisted of 111 employees selected through. Operation of companies, usually based on theories and practice of management, proves that an organization is a complex unit with multilateral interrelations with natural environment. The three pillars of effective returns management inbound. Therefore, we can say that it is a process of a costefficient method of planning, implementing and managing the flow of goods or material from the point of. Our particular objective was to view the management of the reverse logistics process from a holistic supply chain approach. Especially during the last decade, reverse logistics has obtained recognition both as a research field and as a practice. Logistics refer to the overall management of the way resources are obtained, stored and moved to the locations where they are required.
Responsible for the endtoend performance of the reverse logistics operation at least 5 years of experience in product returnreverse logistics management with a focus on return and repair operations in a consumer electronicshigh tech industry strong knowledge of returns, distribution and transportation industries. Supply chain management problems supply chain management scm is the process of planning, implementing, and controlling the operations of the supply chain as efficiently as possible. Reverse logistics planning further recaptures value from. Jun 18, 2019 logistics management has many things to track and resources to schedule. When there is a good business relationship with that outside entity, rules can be set up in the software to advance replacement parts to them when they simply notify us that they are sending the repairable units through a return. Jan 12, 2018 at a company that does not operate reverse logistics any item that has been returned from a customer may be received into the warehouse and stored until it is examined by the quality department or scrapped. Reverse logistics, green supply chain, end of life, remanufactured product, deposit system. Apr 11, 20 quality management in reverse logistics 1. Rl is a research area focused on the management of the recovery of products once they are no longer desired endofuse products, eou or can no longer be used endoflife products by the consumers, in order to obtain an economic value from the recovered. Mar 18, 2015 when it comes to opportunity costs and reverse logistics management, consider the example of expanding your repair operations to another country. Its the most important and vital process in reverse logistics management at which it depends in acquiring the coreused. Reverse logistics is like cleaning up the morning after a big party a mess that no one really wants to face, resulting from things that are left over or illused from the day before the notion of reverse logistics isnt new, of course. The first by stock 1992 recognized the field of reverse logistics as being relevant for business and society in.
The purpose of this exciting glomacs reverse logistics management training seminar is to show how to implement and manage reverse logistics and closedloop supply chains, manage return process decisions, refurbishment and disposition more efficiently, acting in a responsible environmentally manner, producing value for the company and both the internal and external. During the early nineties, the council of logistics management published two studies on reverse logistics. Reverse logistics supply chain management basics datex. Keywords reverse logistics, supply chain, strategic, tactical, operational 1.
Reverse logistics as source of competitive advantages and its. Introduction supply chain is one of the active application areas in operational research and management science. Amc annual maintenance contracts and free replacements 2. Research says it is around 4% of the cost of logistics, based on a survey sample. Introduction quality management programs have been implemented globally, across manufacturing and service industries. Quality management in reverse logistics intends to develop, collect, examine and evaluate a number of quality management qm tools and techniques, which can be applied in practice in order to. Introduction product recovery refers to the set of activities designed to reclaim value from a product at the end of its useful life ferrer and whybark, 2000. Nowadays, reverse logistics is developing rather fast because as the volume of waste being recycled and reused has grown, the range of new waste management systems is being expanded and government regulations are being intensified. Supply chain management spans all movement and storage of raw materials, work in process inventory, and finished goods from pointoforigin to pointofconsumption. In some ways, reverse logistics in the supply chain strategy is the prime green opportunity of an organization. As a general concept reverse logistics is the management of the flow of materials from the point of consumption consumers to the point of origin manufacturer for the purpose of recapturing value or disposal. A closer look at tqm a tqm program is designed to help companies minimize waste and reduce the chance of errors in order to do things better, faster, and be more responsive to customers changing needs. Quality management in reverse logistics linkedin slideshare. While there is widespread evidence to support the view that effective quality management practices can lead to improved organisational performance, some would argue that the importance of quality to logistics systems has not been fully realised.
Chapter 2a quality framework in closed loopsupply chains. Impact of reverse logistics applications on customer. Beheersing van retourlogistiek of omgekeerde beheersing van logistiek. At a company that does not operate reverse logistics any item that has been returned from a customer may be received into the warehouse and stored until it is examined by the quality department or scrapped. Only 18% of computers were recycled in 2007 but through reverse logistics, the environmental protection agency reports a marked rise to 40% recycled units in 20.
In other words, the book aims to examine the existing relationship between various welldeveloped and thoroughly. The reverse supply chain affects supply chain strategy in many ways. Responsible for the endtoend performance of the reverse logistics operation at least 5 years of experience in product return reverse logistics management with a focus on return and repair operations in a consumer electronicshigh tech industry strong knowledge of returns, distribution and transportation industries. Why reverse logistics needs to become a core competency. Reverse logistics as the name denotes, deals with the planning, process and flow of finished goods inventory, packaging materials and parts of finished product back from end customer to the product company as sales return or warranty return or unsold inventory with trading partners. The quality, quantity, and timing of product returns need to be carefully managed.
In our experience with numerous retailers, reverse logistics remains an overlooked area. Jul 06, 2015 in some ways, reverse logistics in the supply chain strategy is the prime green opportunity of an organization. Scope and coverage the concepts of quality management qm have been used for a long time by manufacturing. Companies have to work closely with their suppliers and customers to make these processes work well. The function has been around since the phoenicians began shipping amphorae of wine to rome in 1,500 bc the movement of product invariably results. The worldwide legislations on hazardous materials weee and rohs, demand reverse logistics for repairables. To help you understand how a reverse logistics strategy affects supply chain strategy. Quality management in reverse logistics a broad look on. Thesis to obtain the degree of doctor from the erasmus university rotterdam. Managing reverse logistics to improve supply chain. A descriptive crosssectional survey study was used to provide empirical data to help address the existing research gap.
These changes have renewed the approach towards the quality brah, 2005. In other words, the book aims to examine the existing relationship. A reverse logistics consists of all the activities which are included in the logistics, but in reverse logistics, all activities mentioned above are performed in reverse direction. Managing reverse logistics or reversing logistics management.
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